Many of the smaller lending apps don’t have a website. Those who do, provide no information about the company. At best, there’s an email address and a phone number. Mint reached out to some of the bigger and popular lenders that borrowers had complained about on social media.
Clarifying about the high interest rates, Ilica Chauhan, vice-president, PC Financial Services Pvt. Ltd, owner of CashBean, said: “The company’s interest rate policy has been adopted by its board of directors after taking into account all necessary considerations (costs) associated with the business. ” She dismissed complaints related to aggressive recovery agents as “fake”, carried out to damage their reputation.
On aggressive recovery tactics, Gaurav Jalan, founder and CEO, mPokket, said that there was only one case where a former recovery executive posted on the Facebook timeline of a borrower on his own accord. But it was sorted after the incident came to light. On higher interest rates and daily penalty, Jalan said, “These are only to discourage borrowers from defaulting.